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Support

We make managing a website easier with full-service support available after launch.

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Complete Support

How it Works

Service-Level Agreement

Monthly updates to the website code, plugins, and theme, keeping your website secure and performing optimally.

Our Service-level Agreements (SLAs) are designed to provide you with predictable pricing and peace of mind. An SLA includes the terms of our routine support and updates to the code, plugins, and theme that our websites rely on for features and security. We update these plugins and code bi-monthly. After each update, our team runs several rounds of compatibility tests to ensure that the website works correctly with the new updates. You will receive a notification that their website has been updated. SLAs also include our rates for adding new features, content, and making changes to the website.

We're part of your team

During website development, our designers and developers work closely with clients, interacting in real time over Slack and Zoom. After launch, that level of responsiveness and support remains readily available.

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Content Management

Focus on writing great content and let our team handle the digital publishing. Whether you need to make minor edits or add a new post, we offer cost effective and scalable options to managing all of your website content changes.

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New Features

We develop our websites to be flexible and evolve as organizational needs change. From small changes to major feature requests, our team provides sustainable solutions that seamlessly fit into the website design.

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Campaigns

Make a bigger impact with your next campaign, our designers and developers will collaborate with you to to design a custom landing page. You’ll receive high-fidelity mockups to share with stakeholders before implementation.

Support that's right for you.

Live support over Slack or Zoom, during business hours

Access to tasks in progress and invoice estimates

Competitive & predictable pricing with our price guide

Monthly security updates & 24/7 monitoring

99% estimated uptime for websites launched on our server

Total admin access & control of your website after launch