Website Redesign for Arizona's Protection and Advocacy Organization

Disability Rights Arizona needed a new website to address performance issues, especially with regard to their resource library. Every website our team builds goes through an extensive website design process. This project was no different. During kickoff, we set up project management tools, organized shared folders, aligned communication channels, and confirmed responsibilities with the client’s team. In discovery, we conducted a structured review of all existing content, design assets, audience needs, and compared direct and indirect competitors to identify patterns that would guide the new site’s design and structure. Our research informed the information architecture, content hierarchy, and early navigation drafts. We grounded the design direction in real user behavior rather than assumptions.

As we entered the design and development process, we provided design deliverables in stages. Each deliverable was an opportunity for the client’s team to provide feedback and ask questions. As we received that feedback we integrated it into our solution and provided the client with the revisions to review again. Once we had sign-off on the design, we began development. The goal of development is to deliver a fully functional website that matches the approved design. Our team focuses on four core principles: usability, accessibility, scalability, and maintainability. Accessibility is a critical part of our website design and development service for nonprofits. During an extensive QA phase at the end of development, our team completed device testing, browser compatibility checks, and accessibility audits. Our approach to the website project life cycle ensured that the Disability Law Center’s website was complete, approved by leadership, and ready to go live on launch day.

One of the main challenges for Disability Rights Arizona project was migrating the organization from the donation platform Paypal to Givebutter. Our team provided comprehensive platform integration support for the nonprofit during this process. We connected the website to the new donation platform and helped with the initial security validation and donation setup on Givebutter.

We made sure their workflows and communication channels worked seamlessly with the new website. We connected their newsletter system, configured authentication for their intake process, and ensured data passed cleanly between the website and their intake team, without creating maintenance overhead. We implemented GA4, Google Tag Manager, and Search Console, tailored to the site’s structure, allowing the client to monitor user behavior across all integrated services with accuracy.

We typically provide hosting services across two primary environments: the development environment and the live website. However, for Disability Rights Arizona, their situation was dire, our expert team provided consultation services for their existing website setup, to help keep it up and running until we could complete the rebuild.

During development, we set up a dedicated staging environment that mirrors the production hosting setup, allowing the Disability Rights Arizona team to review features, test content, and check functionality before launch. This environment includes isolated databases, controlled code deployments, and performance monitoring so potential issues can be identified early. Throughout the build, we managed the configuration, caching strategy, and asset optimization to ensure the site would perform reliably once moved to production.

For the live website, our team handled the full deployment process, including DNS updates, domain connections, SSL activation, and final server-level optimizations. We coordinated closely with the client’s IT and leadership teams to ensure a smooth transition with minimal downtime. After launch, we verified that all integrations, analytics tools, and platform connections were functioning correctly in the live environment. Our nonprofit hosting services are designed to provide peace of mind, so teams can focus on their mission while we handle performance, security, and reliability.

We aligned the website’s visual identity with the Disability Rights Arizona’s new branding to ensure a consistent experience across all platforms and mediums. We took over support of their old website during the migration to their new brand identity, as we simultaneously designed the branding for the nonprofit’s new website. We aligned their logo, color systems, typography, iconography, and layout patterns so they flowed seamlessly across the new website. We also audited existing brand assets and templates, to ensure they met accessibility standards and rendered correctly across devices. In addition to standard website collateral, our team provided image optimization, image edits, graphic design support, and PDF accessibility remediation.

As part of the brand refresh, we helped unify the updated identity across digital and physical materials. This included replacing logos and branding in print collateral, and creating all website branding to support the new look and feel. By building the website’s design system in coordination with the larger brand identity, we ensured users experienced a unified identity whether they encountered the organization on the website, social media, in print, or through other communications.

To keep ongoing support simple and effective, we gave DRAZ direct access to our team through email for documentation, chat for quick questions, and Zoom for more in-depth discussions. Shared project spaces and scheduled check-ins made it easy for their team to request updates, track progress, and get timely answers. We make website support and maintenance simple for nonprofits.

Our support continued well beyond launch. We provided clear documentation and hands-on training so the team could confidently post and manage content. The same experts who designed and built the website remain responsible for ongoing updates, ensuring consistency and quality. Every project includes a comprehensive support package covering security updates, plugin and theme maintenance, uptime monitoring, and performance checks. We ensure the website remains stable as new content is added, pages are modified, and code dependencies receive updates.